Return Window
Returns or exchanges can be requested within 14 days of delivery.
Conditions for Return
Item must be unused and in original packaging.
All tags, accessories, and instructions must be included.
Non-returnable Items
Underwear, bikinis, and intimate apparel
Personal care or hygiene products
Opened or used items
Final sale items (marked clearly)
Defective or Damaged Items
If an item arrives defective, damaged, or incorrect, Ukaz will provide:
Free return
Replacement or full refund
Return Fees
Defective/damaged → free return
Customer change of mind → delivery fee applies
Refund Timing
Refunds are processed within 3–10 working days after inspection.
Refunds go to the original payment method or CASH
