Payment Policy
Accepted payment methods:
Cash on Delivery (COD)
Online Payment (cards, Fawry, mobile wallets)
Confirmation
Orders must be confirmed before shipping.
Unconfirmed orders will be canceled automatically.
Failed Payments
Failed online payments must be retried within 24 hours.
Otherwise, the order is canceled.
Cancellation Policy
Orders can be canceled before shipping.
After shipping, cancellation is not allowed.
How to Cancel
Contact customer support via call or email before the shipping process begins.
Failed Delivery Policy
Delivery may fail due to:
Customer not answering calls
Customer refusing the order
Wrong or incomplete address
Consequences
Orders may be returned to Ukaz
Future orders from the same account may require prepayment or be restricted
Fix My Problems Policy
This tool recommends products based on user input.
Recommendations are suggestions only, not guaranteed solutions.
Customers must evaluate products before purchase.
Product Expectation Policy
Ukaz sells useful, practical products.
Minor variations in color, size, or design may occur.
Some items may not be premium or luxury.
We aim for accurate descriptions and transparent visuals.
Warranty Policy
Certain products come with a manufacturer warranty, indicated on the product page.
Warranty claims require proof of purchase and photos.
Ukaz is not responsible for misuse, accidental damage, or modification of products.
Liability Policy
Ukaz is not liable for indirect or consequential damages.
We are only responsible for products sold via our website.
Customers must use products safely according to instructions.
Age Restrictions
Certain products (tools, exercise equipment, children’s toys) are not suitable for minors without adult supervision.
By ordering, the customer confirms they meet the age requirement or will supervise minors.
Promotions & Special Offers
Offers, discounts, and bundles are time-bound and subject to availability.
Ukaz can modify or cancel promotions at any time without prior notice.
Misuse of promotions may result in order cancellation.
Privacy Policy
Data collected: name, phone number, address.
Purpose: order delivery and communication.
Ukaz does not sell or share personal data.
Data security measures are in place to protect personal information.